We ran into a bit of a technical issue this weekend. With the Professor playing an online learning game, and the princess watching a show on the TV, suddenly it all came to a stop. With a few exclamations of “Awww” and “Hey!” Mummy and I were alerted to the problem.
Unfortunately, it was more than just a little glitch. As it turns out the Verizon box in our basement was unable to connect to the parent company anymore which left us without any Internet, Phone or Television. The TV we could live without just fine, and it was inconvenient not to have the internet but we were more concerned about not having a phone. While Mummy does have a cell phone, we really prefer to have a landline active just in case there is an emergency and someone needs to call 911. When calling from a landline, the 911 service knows exactly where the call is coming in from.
At any rate, we contacted Verizon and had some difficulty with the technicians on the phone. In fact, it was a customer service nightmare. They were telling us they couldn’t get anyone out for 2 days, and we really weren’t willing to accept that for the reasons mentioned above. One of the supervisors was extremely rude and abrasive and we were determined to discontinue our service if Verizon did not deal with the situation appropriately. So, the following morning, we called the customer service department again and mentioned our concerns, we also mentioned the discussion we had with the rude supervisor and our intention of cancelling our service if the issues were not resolved quickly and I have to say Verizon actually stepped up and did what they could to make it right.
A technician showed up later that day and worked on the problem for the afternoon. As it turns out, he was not able to fix it that day, but did set up a follow up appointment for the next morning. So, the final result was that service was eventually restored and we felt a lot better about having stayed with the company. The technician that came to the house was a very hardworking, nice person that was determined to get the system up and running again. He even left his direct phone number with us so we could follow up with him just in case there were any further problems!
It’s great to have all of our services back, we can watch our favorite shows and use the internet to post to the blog, but most importantly we have the phone back in case of emergency!